oasis99 Casino & Sportsbook FAQ

We require a valid government-issued identity document (passport, national ID, or driver's license) and proof of address. Proof of address can be a recent utility bill, bank statement, or official letter dated within the last three months. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same documents apply. Upload clear photos of both sides of your ID and your proof of address through your oasis99 account dashboard. Our verification team reviews documents within standard business hours. If your documents are unclear or incomplete, we will request new uploads.

Withdrawal requests are reviewed during standard business hours. The review window depends on your account history and the withdrawal method. Withdrawals via DANA, e-wallet, mobile banking, local payment, and online payment typically complete faster than bank transfers to e-wallet, mobile banking, local payment, or online payment. Once approved, your funds are sent to your payment method. Bank transfers may take additional time depending on your bank's processing speed. You can check your withdrawal status anytime in your oasis99 account dashboard. If your withdrawal is delayed, contact our support team.

On the login page, click "Forgot your password?" and enter your email address. We will send a password reset link to your email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone or chat.

We accept deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and direct bank transfers to local payment, online payment, e-wallet, and mobile banking. Each method has the same account balance — your funds are unified across all games on oasis99. Choose the payment method that is most convenient for you. Deposits are processed immediately after payment confirmation. Withdrawals are sent to the same payment method you used to deposit, unless you update your payment details in your account settings.

RTP stands for Return to Player. It is a percentage that describes the average amount a slot game returns to players over a large number of spins. For example, a slot with returns an average of 96 cents for every dollar wagered over time. RTP is a long-term statistical measure and does not predict individual session outcomes. Each spin is independent. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP. You can find the RTP for each game in the game information section on oasis99.

Our weekly cashback offer returns a percentage of your net losses each week. The cashback is calculated based on your total stakes minus your total winnings during the week. Cashback is credited to your account automatically on a set day each week. The exact percentage and eligibility terms are shown in the promotions section of your oasis99 account. Cashback is subject to terms and conditions — read the full details before the week begins. Cashback is credited as account balance and can be used for any game on oasis99.

If a deposit does not complete, your payment method is not charged and your account balance does not change. Check your payment method's transaction history to confirm. If you see a charge but no deposit credit, contact our support team with your transaction ID. If a withdrawal fails, your funds are returned to your oasis99 account balance. You can retry the withdrawal using a different payment method or contact support for assistance. Always verify your payment details before submitting a transaction.

Open the sportsbook section of oasis99 and browse upcoming Liga 1 or Piala AFF matches. Select a match and choose your market (match winner, total goals, both teams to score, Asian handicap, or other available options). Enter your stake amount and confirm your bet. Your bet is locked in immediately and appears in your bet history. You can view game information and match updates in real time. Winning bets are settled automatically after the match ends. Your account balance updates to reflect your winnings or losses.

We offer live blackjack, roulette, baccarat, and Dragon Tiger. Each game is streamed from a professional studio with real dealers and real cards or wheels. You can see the dealer and other players on camera. Games are available on desktop and mobile. Our mobile app is optimized for low-data streaming so you can play on any connection. Place your stake, watch the dealer, and see results in real time. All games use standard rules and are fair and transparent.

Yes. oasis99 is fully mobile-optimized. You can access all games, deposit, withdraw, and manage your account from any smartphone or tablet. Download our mobile app from the App section of oasis99, or use your mobile browser to access the web version. The mobile app is designed for low-data streaming, so live-dealer tables load smoothly even on slower connections. Your account balance and transaction history sync across all devices in real time.

We collect your personal information to operate oasis99, process your transactions, and comply with regulations. Your data includes your name, email, phone number, identity document, payment method details, and transaction history. We use encryption to protect your data in transit and at rest. We do not share your data with third parties except as required by law or to process your transactions. Read our full Privacy Policy for details about data retention, cookies, and your rights.

Our support team is available during standard business hours. You can reach us through the live chat feature in your oasis99 account dashboard or by email. Response times vary depending on the volume of inquiries. For urgent account issues, use the live chat feature. For general questions, email support is also available. Check the support section of oasis99 for current availability and contact details.

No. Each person is allowed one oasis99 account. Multiple accounts by the same person are prohibited and may result in account suspension. If you have forgotten your login details, use the password recovery feature or contact our support team. Do not create a new account. If you have multiple accounts, contact support immediately to consolidate them.

Contact our support team immediately through live chat or email. Do not attempt to log in again if you suspect unauthorized access. Our team will secure your account, review your transaction history, and help you regain access. Change your password as soon as your account is secured. Keep your login credentials confidential and log out after each session, especially on shared devices.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether oasis99 is available in your location, contact our support team before opening an account. We do not offer our services in jurisdictions where online wagering is prohibited.